Reference

How bbvip Handles Your Personal Information

Your account data, payment details, and browsing activity on bbvip are handled with care. This policy explains what we collect, why we collect it, and how you can access, update, or request removal of your information — with availability depending on your local law…

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedApplies to Mobile and Browser Access
bbvip How bbvip Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard security measures across your account, your payment records, and your session data. Here is how each area works in practice.

Payment Data Security Transactions through bKash, Nagad, and Rocket are processed over encrypted connections. We store only the reference data needed for verification — never your full wallet PIN or credentials.
Cookie and Session Control Cookies keep your session active across your phone and browser so you do not lose your place. You can clear cookies at any time through your browser settings, which will log you out of your account.
Account Access and Retention Your account data stays on file while your account is active. After closure, we retain records only as long as required by applicable law or for dispute resolution purposes.
Data Change Requests To update or remove your personal information, contact support with your account details. We verify your identity first, then process the request within a reasonable timeframe under applicable local law.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. Reach us through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Start a chat from the bbvip site or mobile browser. Our team can handle data access and correction requests during support hours.
Email Support Send your data request to our support email address. Include your registered contact details and the specific data action you are requesting.
Account Help Centre Log into your account and navigate to the Help section. Submit a data request form directly tied to your verified account.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled on bbvip.

We collect your registration details, contact information, device and session data, and payment method references such as your bKash, Nagad, or Rocket account identifiers used during transactions.

We do not sell your personal data. We may share limited data with payment processors like bKash, Nagad, and Rocket solely to complete your transactions and with service providers bound by confidentiality obligations.

We retain your data while your account is active and for a period after closure as required by applicable local law. Payment records are kept for verification and dispute resolution purposes.

Yes. Contact our support team through live chat or email with your registered account details. We verify your identity first, then provide the data we hold on your account.

Submit a deletion request through the Help section in your account or via email support. We process requests in line with applicable local law, which may require us to retain certain records.

We store only the transaction reference data needed for account verification. Your full wallet credentials and PIN are never stored on our platform — those remain with your payment provider.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.